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Conditions","Organisation",{"_createdAt":1484,"_id":1485,"_rev":1486,"_type":1485,"_updatedAt":1487,"entity":1488,"meta":1501,"socialMedia":1509},"2023-06-15T10:58:54Z","seo","ysfPb68gupATZWSikBLEQr","2024-01-02T01:23:03Z",{"entityBrand":1489,"entityDescription":1496,"entityEmail":1497,"entityName":1498,"entityTelephone":1499,"entityUrl":1500},{"_type":127,"aspectRatio":1490,"asset":1491,"extension":957,"height":308,"mimeType":959,"size":1493,"url":1494,"width":1495},4,{"_ref":1492,"_type":131},"image-da79b874344baa819fdd27cd21586b51f8338f93-548x137-jpg",64322,"https:\u002F\u002Fcdn.sanity.io\u002Fimages\u002F3y31615s\u002Fproduction\u002Fda79b874344baa819fdd27cd21586b51f8338f93-548x137.jpg",548,"Advatek Lighting is a global leader in professional LED pixel control, powering many of the world's most impressive lighting displays. \nOur range of PixLite® Mk3 addressable LED pixel controllers are compatible with all major lighting systems, and support over 65 pixel protocols. The are infinitely scalable, robust and reliable, highly cost-effective, backed by a 5-year warranty, and shipped daily by DHL to all major international destinations.\nAdvatek LED pixel controllers have an enthusiastic following among lighting professionals around the world, and can be seen installed in architectural settings, internal commercial lighting, theme parks, event staging, digital art installations, film and TV productions, signage, seasonal and special event lighting, and more.\n","sales@advateklighting.com","Advatek Lighting","+613 84004566","https:\u002F\u002Fwww.advateklighting.com",{"_type":124,"description":1502,"ogImage":1503,"robots":138,"title":1508},"Advatek Lighting produces the world leading PixLite® range of professional LED pixel controllers",{"_type":127,"aspectRatio":128,"asset":1504,"extension":132,"height":133,"mimeType":134,"size":1506,"url":1507,"width":137},{"_ref":1505,"_type":131},"image-34e31cf137192144e23608a9b4570683e0e195cb-2400x1260-png",67016,"https:\u002F\u002Fcdn.sanity.io\u002Fimages\u002F3y31615s\u002Fproduction\u002F34e31cf137192144e23608a9b4570683e0e195cb-2400x1260.png","Professional LED pixel control, pixel controllers, lighting controllers, PixLite® ",{"facebookProfileId":45},{"_createdAt":1511,"_id":1512,"_rev":1513,"_type":1512,"_updatedAt":1514,"caption":1515,"enabled":159,"hubspotForm":1532,"title":1537},"2023-04-17T09:22:21Z","subscribe","jByB3fm14iNqHkbABXY8z3","2024-11-12T03:26:13Z",[1516],{"_key":1517,"_type":73,"children":1518,"markDefs":1531,"style":86},"977908dd6512",[1519,1523,1527],{"_key":1520,"_type":77,"marks":1521,"text":1522},"95ed6166e6610",[],"Subscribe to our regular newsletter, which includes ",{"_key":1524,"_type":77,"marks":1525,"text":1526},"1a895383b19d",[79],"guides, lighting showcases and announcements",{"_key":1528,"_type":77,"marks":1529,"text":1530},"29b74d098a64",[],".",[],{"_type":1533,"formId":1534,"portalId":1535,"region":1536},"hubspotForm","e06a9082-a19e-47e6-9a82-cd0177636faa","44710697","na1","Subscribe",[],{"_createdAt":1540,"_id":1541,"_rev":1542,"_type":1541,"_updatedAt":1543,"businessTypes":1544,"currencies":1561,"customerStatuses":1567,"excludedDomains":1598,"markets":1599,"salesEmail":1497,"taxCodes":1630},"2023-04-10T11:16:48Z","netsuiteConfig","7VfvavhRviFiNT8NLnb1xY","2023-06-20T06:57:45Z",[1545,1550,1554,1558],{"_key":1546,"_type":1547,"id":1548,"name":1549},"155847f89ee3","field",6,"Dealer",{"_key":1551,"_type":1547,"id":1552,"name":1553},"200c01c1e96f",11,"End User - Business",{"_key":1555,"_type":1547,"id":1556,"name":1557},"81346740b985",2,"End User - Individual",{"_key":1559,"_type":1547,"id":1490,"name":1560},"021364c683c6","Trade",[1562,1564],{"_key":1563,"_type":1547,"id":640,"name":163},"3423d62fe89f",{"_key":1565,"_type":1547,"id":1556,"name":1566},"543c487b2f7a","USD",[1568,1572,1576,1580,1585,1589,1594],{"_key":1569,"_type":1547,"id":1548,"name":1570,"type":1571},"8aa86bbfef04","Dead - Lead Closed","Lead",{"_key":1573,"_type":1547,"id":1574,"name":1575,"type":1571},"8a1c78db261c",7,"Qualified Follow Up",{"_key":1577,"_type":1547,"id":1578,"name":1579,"type":1571},"5f8c8b325206",17,"Unqualified",{"_key":1581,"_type":1547,"id":1582,"name":1583,"type":1584},"d63e3c3e082d",8,"Opportunity Identified","Prospect",{"_key":1586,"_type":1547,"id":1587,"name":1588,"type":1584},"feae9ab14262",14,"Closed Lost\u002F No Sale",{"_key":1590,"_type":1547,"id":1591,"name":1592,"type":1593},"17dbd6796a73",16,"Lost Customer","Customer",{"_key":1595,"_type":1547,"id":1596,"name":1597,"type":1593},"6b7395f550d4",13,"Active","adelphia\naltavista\nameritech\naol\natt\nattbi\nbellsouth\nbigfoot\nbigpond\nbluewin\ncfl.rr\ncharter\ncomcast\ncox\nearthlink\nexcite\nfree\nfrontier\ngmail\ngmx\ngooglemail\nhome\nhotmail\nicloud\niinet\ninternode\nix.netcom\njuno\nlive\nlycos\nmac\nmail\nme\nmindspring\nmsn\nnetscape\nnetzero\nneuf\noptusnet\noutlook\npacbell\nprodigy\nqwest\nsbcglobal\nswbell\nsympatico\ntpg\nverizon\nworldnet.att\nyahoo",[1600,1604,1607,1611,1614,1617,1620,1623,1627],{"_key":1601,"_type":1547,"id":1602,"name":1603},"acdcb09271d0",5,"Architectural Firms",{"_key":1605,"_type":1547,"id":1490,"name":1606},"7f0cbef70859","Artists",{"_key":1608,"_type":1547,"id":1609,"name":1610},"357248bd9c40",9,"Education & Govt.",{"_key":1612,"_type":1547,"id":1582,"name":1613},"ea01f0effb84","Holiday Display",{"_key":1615,"_type":1547,"id":1556,"name":1616},"d87d386ef422","Hospitality & Entertainment",{"_key":1618,"_type":1547,"id":1574,"name":1619},"db93e457a2f3","NFP (NGO)",{"_key":1621,"_type":1547,"id":1548,"name":1622},"43a764612828","Production Companies",{"_key":1624,"_type":1547,"id":1625,"name":1626},"c77fc23d96f3",10,"Signage Companies",{"_key":1628,"_type":1547,"id":640,"name":1629},"a00247ab8e3e","Theme Parks",[1631,1634],{"_key":1632,"_type":1547,"id":1625,"name":1633},"0a7518ca4c0e","GST:GST Free Exports",{"_key":1635,"_type":1547,"id":1574,"name":1636},"60cda90b7aff","GST:GST on Sales",{"_createdAt":1638,"_id":1325,"_rev":1639,"_type":1325,"_updatedAt":1640,"content":4,"description":1641,"headline":1642,"meta":1651,"title":1322},"2023-12-21T11:34:46Z","utse1kPbiSAuM102QsAlfQ","2024-04-10T09:32:18Z","Common queries and support requests from both existing and new Advatek customers.",[1643],{"_key":1644,"_type":73,"children":1645,"markDefs":1650,"style":86},"aee0f6d182b5",[1646],{"_key":1647,"_type":77,"marks":1648,"text":1649},"f0081d4a52bd",[],"Frequently asked questions",[],{"_type":124,"description":1652,"ogImage":4,"robots":138,"title":1653},"Frequently asked questions from both existing and new Advatek customers.","FAQ's",[1655,1670,1745,1794,1931,1940,1943],{"faqs":1656,"shortAnswer":4,"title":1661},[1657,1665],{"category":1658,"links":4,"shortAnswer":1662,"shortAnswerUs":1663,"title":1664},{"_type":1659,"slug":1660,"title":1661},"faqCategory",{"_type":187,"current":14},"Company","Advatek Lighting is headquartered in Mulgrave, a suburb of Melbourne, Australia.\nWe also have dedicated Business Development Managers for UK\u002FEurope and North America.","Advatek Lighting North America office is based in California. Our head office is based in Melbourne, Australia and we have sales offices in UK\u002FEurope as well.","Where is Advatek located?",{"category":1666,"links":4,"shortAnswer":1668,"shortAnswerUs":4,"title":1669},{"_type":1659,"slug":1667,"title":1661},{"_type":187,"current":14},"You can contact us via our \"Contact Us\" form on our website or by calling one of our numbers listed at the bottom of this page.","How can I contact Advatek?",{"faqs":1671,"shortAnswer":4,"title":1676},[1672,1679,1684,1689,1695,1700,1705,1710,1715,1720,1725,1730,1735,1740],{"category":1673,"links":4,"shortAnswer":1677,"shortAnswerUs":4,"title":1678},{"_type":1659,"slug":1674,"title":1676},{"_type":187,"current":1675},"sales","Sales","We accept cancellations, 24 hours before items are shipped. Otherwise, returns are accepted for exchange or refund so long as they are returned in their original condition and packaging, to our return address within 30 days of receipt. Please refer to our Sales Terms and Conditions for more information.","What is your returns policy?",{"category":1680,"links":4,"shortAnswer":1682,"shortAnswerUs":4,"title":1683},{"_type":1659,"slug":1681,"title":1676},{"_type":187,"current":1675},"Our latest PixLite® Mk3 range of controllers are available for purchase on our website or through our dealer network. For large orders please reach out for a quote via our \"Contact Us\" form.","Where can I buy Advatek products?",{"category":1685,"links":4,"shortAnswer":1687,"shortAnswerUs":4,"title":1688},{"_type":1659,"slug":1686,"title":1676},{"_type":187,"current":1675},"No, there is no minimum order quantity. Many of our orders are for single units, or small batch sizes. However, in many cases, the requirements are for multiple units, in which case trade pricing\u002Fvolume discounts may apply.","Is there a minimum order amount \u002F quantity?",{"category":1690,"links":4,"shortAnswer":1692,"shortAnswerUs":1693,"title":1694},{"_type":1659,"slug":1691,"title":1676},{"_type":187,"current":1675},"We despatch products on a daily basis via DHL Express. Typically, delivery is 3-5 working days from despatch. Once an order is sent, we will automatically provide you with the tracking details. Global shipping is provided by DHL Express Worldwide. Typically, delivery is 3-5 working days from despatch to over 220+ countries. A tracking number will be sent to you automatically on despatch. ","We despatch products on a daily basis via DHL Express. Typically, delivery is 3-5 working days from dispatch. Once an order is sent, we will automatically provide you with the tracking details.","What is your shipping Policy?",{"category":1696,"links":4,"shortAnswer":1698,"shortAnswerUs":4,"title":1699},{"_type":1659,"slug":1697,"title":1676},{"_type":187,"current":1675},"We despatch products on a daily basis via DHL Express Worldwide. Typically, delivery is 3-5 working days from despatch. Once an order is sent, we will automatically provide you with the tracking details.","How long will it take for my order to be delivered?",{"category":1701,"links":4,"shortAnswer":1703,"shortAnswerUs":4,"title":1704},{"_type":1659,"slug":1702,"title":1676},{"_type":187,"current":1675},"We hold stock of all PixLite® products in our warehouse, which means in most cases we are able to ship your order immediately. If your order is for a large quantity of of around 100 units or more, please contact us and we will work with you to provide our best delivery option.","Is there a lead time on orders or do you supply ex stock?",{"category":1706,"links":4,"shortAnswer":1708,"shortAnswerUs":4,"title":1709},{"_type":1659,"slug":1707,"title":1676},{"_type":187,"current":1675},"We despatch products on a daily basis via DHL Express. Typically, delivery is 3-5 working days from despatch. Once an order is sent, we will automatically provide you with the tracking details.","Will I get tracking details for my order?",{"category":1711,"links":4,"shortAnswer":1713,"shortAnswerUs":4,"title":1714},{"_type":1659,"slug":1712,"title":1676},{"_type":187,"current":1675},"Local import duties and\u002For taxes are the responsibility of the purchaser.","Are import duties and customs costs included?",{"category":1716,"links":4,"shortAnswer":1718,"shortAnswerUs":4,"title":1719},{"_type":1659,"slug":1717,"title":1676},{"_type":187,"current":1675},"To benefit from trade and bulk order discounts, you may use the quote form on the Mk3 products to purchase directly from us. You are also free to purchase via our approved reseller network. Your warranty is not affected by whichever purchasing option you choose.","Can I purchase PixLite® Mk3 products online directly?",{"category":1721,"links":4,"shortAnswer":1723,"shortAnswerUs":4,"title":1724},{"_type":1659,"slug":1722,"title":1676},{"_type":187,"current":1675},"Yes, we offer discounts for certain customers based on volume and history. Contact us for more information.","Do you offer trade or wholesale discounts?",{"category":1726,"links":4,"shortAnswer":1728,"shortAnswerUs":4,"title":1729},{"_type":1659,"slug":1727,"title":1676},{"_type":187,"current":1675},"Payment must be received by us before goods are shipped. We offer a range of payment options, including Credit Card (Visa, Mastercard), PayPal, and direct bank transfers.","What is your payment policy?",{"category":1731,"links":4,"shortAnswer":1733,"shortAnswerUs":4,"title":1734},{"_type":1659,"slug":1732,"title":1676},{"_type":187,"current":1675},"Accessories, classic pixel control products and LED fixtures maybe purchased directly via our webshop. ","How can I purchase parts and accessories?",{"category":1736,"links":4,"shortAnswer":1738,"shortAnswerUs":4,"title":1739},{"_type":1659,"slug":1737,"title":1676},{"_type":187,"current":1675},"If you need a copy of your invoice or other documents related to a purchase, simply message with your details, the date of the purchase and other relevant information to the Sales Department using our Contact Us form.","Can I get a copy of my invoice or receipt?",{"category":1741,"links":4,"shortAnswer":1743,"shortAnswerUs":4,"title":1744},{"_type":1659,"slug":1742,"title":1676},{"_type":187,"current":1675},"The latest list of Advatek Lighting Authorized dealers can be found on our find a dealer page","How can I find a dealer?",{"faqs":1746,"shortAnswer":4,"title":1751},[1747,1754,1759,1764,1769,1774,1779,1784,1789],{"category":1748,"links":4,"shortAnswer":1752,"shortAnswerUs":4,"title":1753},{"_type":1659,"slug":1749,"title":1751},{"_type":187,"current":1750},"service","Service","For our flagship Mk3 and above products, we offer an industry leading 5 year warranty. For all other Advatek products we offer a minimum warranty period of 12 months. For more detail please refer to our \"Warranty Policy\"","What is your warranty period?",{"category":1755,"links":4,"shortAnswer":1757,"shortAnswerUs":4,"title":1758},{"_type":1659,"slug":1756,"title":1751},{"_type":187,"current":1750},"Advatek Lighting specializes in manufacturing and selling PixLite® LED pixel controllers & accessories. We offer Professional, Long Range, and Classic ranges but do not provide consulting or installation services.","What services and products does Advatek offer?",{"category":1760,"links":4,"shortAnswer":1762,"shortAnswerUs":4,"title":1763},{"_type":1659,"slug":1761,"title":1751},{"_type":187,"current":1750},"For expert advice on choosing the right pixel control product, our knowledge base is packed with detailed articles and guides. Otherwise, feel free to Contact Us, and our sales team would be happy to assist you","How to get advice about choosing the right pixel control product?",{"category":1765,"links":4,"shortAnswer":1767,"shortAnswerUs":4,"title":1768},{"_type":1659,"slug":1766,"title":1751},{"_type":187,"current":1750},"Contact our Support Department to discuss your issue via the Contact Us page.","How do I request a service if products are out of warranty?",{"category":1770,"links":4,"shortAnswer":1772,"shortAnswerUs":4,"title":1773},{"_type":1659,"slug":1771,"title":1751},{"_type":187,"current":1750},"Product support is centralized globally. Please contact our Support Department via our \"Contact Us\" web form.","Does Advatek offer local service and support in my region?",{"category":1775,"links":4,"shortAnswer":1777,"shortAnswerUs":4,"title":1778},{"_type":1659,"slug":1776,"title":1751},{"_type":187,"current":1750},"You can email us a request via our contact page form. Alternatively, you can call the support team at our global HQ on +61 3 8400 4566. Please note the office operates within the Australian Eastern Standard Time Zone.","How do I request service or advice?",{"category":1780,"links":4,"shortAnswer":1782,"shortAnswerUs":4,"title":1783},{"_type":1659,"slug":1781,"title":1751},{"_type":187,"current":1750},"We do not charge for advice relating to our products","Do you charge for service requests?",{"category":1785,"links":4,"shortAnswer":1787,"shortAnswerUs":4,"title":1788},{"_type":1659,"slug":1786,"title":1751},{"_type":187,"current":1750},"Although we do not offer this service, if you have a technical challenge and are seeking advice, you can contact our Support Department.","Does Advatek make site visits?",{"category":1790,"links":4,"shortAnswer":1792,"shortAnswerUs":4,"title":1793},{"_type":1659,"slug":1791,"title":1751},{"_type":187,"current":1750},"We are always open to suggestions or requests relating to our products and features. Please do so via our \"Contact Us\" page.","How do I make a suggestion for product feature development?",{"faqs":1795,"shortAnswer":4,"title":882},[1796,1801,1806,1811,1816,1821,1826,1831,1836,1841,1846,1851,1856,1861,1866,1871,1876,1881,1886,1891,1896,1901,1906,1911,1916,1921,1926],{"category":1797,"links":4,"shortAnswer":1799,"shortAnswerUs":4,"title":1800},{"_type":1659,"slug":1798,"title":882},{"_type":187,"current":102},"PixLite® Mk2 uses our second-generation processor, while PixLite® Mk3 uses our third-generation processor. PixLite® Mk3 is fully certified and equipped with a 5 Year Warranty. Pixels look better when powered by a PixLite® Mk3. From the network design to electrical design, to configuration and management, PixLite® Mk3 is designed to make your life easier. And use SHOWTime™ for record, playback, and integration via triggers.","What's the difference between Mk2 and Mk3 products?",{"category":1802,"links":4,"shortAnswer":1804,"shortAnswerUs":4,"title":1805},{"_type":1659,"slug":1803,"title":882},{"_type":187,"current":102},"Regular PixLite® Mk3 controllers are designed for a maximum distance between pixel output and the start of the LED array to be no more than 15 meters (45 feet). Whereas our Long Range solutions are designed for distances of up to 300 meters (1,000 feet), between the controller and a receiver. ","What is the benefit of long-range pixel controllers?",{"category":1807,"links":4,"shortAnswer":1809,"shortAnswerUs":4,"title":1810},{"_type":1659,"slug":1808,"title":882},{"_type":187,"current":102},"We are constantly developing and enhancing our product range. A fantastic way of staying informed is by subscribing to our mailing list.","Do you plan to add more products to the PixLite® Mk3 range?",{"category":1812,"links":4,"shortAnswer":1814,"shortAnswerUs":4,"title":1815},{"_type":1659,"slug":1813,"title":882},{"_type":187,"current":102},"The A-Series of PixLite® Mk3 controllers are our flagship products, supporting full-performance functionality. The E-Series (standing for Economical) removes some of these features to provide a more cost-effective option, without compromising on the performance and functionality of the Mk3 processor.","What's the difference between the A-Series and E-Series PixLite® range?",{"category":1817,"links":4,"shortAnswer":1819,"shortAnswerUs":4,"title":1820},{"_type":1659,"slug":1818,"title":882},{"_type":187,"current":102},"PixLite® products and supporting firmware\u002Fsoftware are developed, maintained, manufactured, and assembled in a state-of-the-art, ESD-protected facility located in Melbourne, Australia.","Where are PixLite® pixel controllers manufactured?",{"category":1822,"links":4,"shortAnswer":1824,"shortAnswerUs":4,"title":1825},{"_type":1659,"slug":1823,"title":882},{"_type":187,"current":102},"You can make a detailed comparison of the features of all PixLite® Mk3 products on our PixLite® Product Comparison section.\nIf you still have questions, don’t hesitate to reach out to Sales or Support via the Contact Us page and we’ll do our best to help you.","How can I compare PixLite® Mk3 products?",{"category":1827,"links":4,"shortAnswer":1829,"shortAnswerUs":4,"title":1830},{"_type":1659,"slug":1828,"title":882},{"_type":187,"current":102},"PixLite® Mk3 A4-S and E4-S each support 24 input universes and PixLite® E16-S, T8-S and T16X-S each support 96 input universes. For a comprehensive comparison of the features of all PixLite® Mk3 devices, refer to our PixLite® Product Comparison section.","How many universes can each PixLite® Mk3 controller manage?",{"category":1832,"links":4,"shortAnswer":1834,"shortAnswerUs":4,"title":1835},{"_type":1659,"slug":1833,"title":882},{"_type":187,"current":102},"Smart electronic fusing and power management is an exclusive feature to the PixLite® Mk3 A-Series only. This feature is not included on PixLite® Mk3 E-Series controllers.","Is smart electronic fusing and power management standard?",{"category":1837,"links":4,"shortAnswer":1839,"shortAnswerUs":4,"title":1840},{"_type":1659,"slug":1838,"title":882},{"_type":187,"current":102},"Ethernet loop-through is a standard feature on A-Series and T-Series pixel controllers, including the PixLite® A4-S Mk3, PixLite® T8-S Mk3 and PixLite® T16X-S Mk3. This feature is not included on PixLite® Mk3 E-Series controllers.","Is Ethernet loop-through standard on all PixLite® Mk3 controllers?",{"category":1842,"links":4,"shortAnswer":1844,"shortAnswerUs":4,"title":1845},{"_type":1659,"slug":1843,"title":882},{"_type":187,"current":102},"Gigabit Ethernet speed is a standard feature on A-Series and T-Series pixel controllers, including the PixLite® A4-S Mk3 and PixLite® T8-S Mk3.\nThis feature is not included on PixLite® Mk3 E-Series controllers.","Is gigabit Ethernet speed standard on all PixLite® Mk3 controllers?",{"category":1847,"links":4,"shortAnswer":1849,"shortAnswerUs":4,"title":1850},{"_type":1659,"slug":1848,"title":882},{"_type":187,"current":102},"Universe data hardware firewall is a standard feature on A-Series and T-Series pixel controllers, including the PixLite® A4-S Mk3 and PixLite® T8-S Mk3.\nThis feature is not included on PixLite® Mk3 E-Series controllers.","Is a universe data hardware firewall standard on all PixLite® Mk3 controllers?",{"category":1852,"links":4,"shortAnswer":1854,"shortAnswerUs":4,"title":1855},{"_type":1659,"slug":1853,"title":882},{"_type":187,"current":102},"For standard installations, the recommended maximum distance between a PixLite® Mk3 pixel controller and the start of an LED array is 15 meters (45 feet). This can be extended with a Long-Range option such as the PixLite® T8-S Mk3 or T16X-S Mk3. You can find out more about our long-range options in the \"Guides\" section of our website or by contacting us directly.","What's the maximum distance between a standard controller and my LED array?",{"category":1857,"links":4,"shortAnswer":1859,"shortAnswerUs":4,"title":1860},{"_type":1659,"slug":1858,"title":882},{"_type":187,"current":102},"The voltage range for PixLite® pixel controllers will depend on exactly what model you have. It may be an AC power input, or a DC input.\nThis specification and more can be found in the Operating Specifications section of the relevant user manual.","What is the input voltage for PixLite® pixel controllers?",{"category":1862,"links":4,"shortAnswer":1864,"shortAnswerUs":4,"title":1865},{"_type":1659,"slug":1863,"title":882},{"_type":187,"current":102},"For long range installations, two distances must be considered; between the pixel transmitter and receiver, and between the receiver and the LED array. The recommended max distance is 300 meters between a PixLite® T8-S Mk3 or T16X-S and each PixLite® Receiver (R4D-S, R1F-S, R2F-S). And the maximum distance between each receiver and array, is 15 meters","What's the maximum distance between a long range controller and my LED array?",{"category":1867,"links":4,"shortAnswer":1869,"shortAnswerUs":4,"title":1870},{"_type":1659,"slug":1868,"title":882},{"_type":187,"current":102},"Advatek Assistant is an installable software package that provides discovery and management capability of multiple PixLite® pixel controllers. ","What is Advatek Assistant?",{"category":1872,"links":4,"shortAnswer":1874,"shortAnswerUs":4,"title":1875},{"_type":1659,"slug":1873,"title":882},{"_type":187,"current":102},"Advatek SHOWTime™ is a set of features included in all PixLite® Mk3 controllers that unleash the potential of Advatek PixLite® Mk3 devices to independently drive light shows without a computer or any source of live data.","What is SHOWTime™?",{"category":1877,"links":4,"shortAnswer":1879,"shortAnswerUs":4,"title":1880},{"_type":1659,"slug":1878,"title":882},{"_type":187,"current":102},"The latest version of PixLite® Mk3 Firmware is regularly updated, adding enhanced features and support for an increasing number of pixel protocols. it is available from the \"Downloads\" section of the website. Firmware for Classic Mk2 and discontinued Mk1 products is also available from this section, although it is no longer being updated.","How do I keep my software\u002Ffirmware up to date?",{"category":1882,"links":4,"shortAnswer":1884,"shortAnswerUs":4,"title":1885},{"_type":1659,"slug":1883,"title":882},{"_type":187,"current":102},"PixLite® Mk3 pixel controllers meet the following international certifications:\nNorth America: ETL (UL) & FCC, Canada: ETL (UL), FCC and ICES3, Europe: CE, RoHS, United Kingdom: UKCA, Australia and NZ: RCM","What standards do PixLite® Mk3 products certify?",{"category":1887,"links":4,"shortAnswer":1889,"shortAnswerUs":4,"title":1890},{"_type":1659,"slug":1888,"title":882},{"_type":187,"current":102},"PixLite® pixel controllers are software agnostic, designed to work flawlessly with the most popular lighting software systems, consoles and media servers. All PixLite® Mk3 controllers support Art-Net and sACN network lighting protocols for receiving DMX over Ethernet.","What lighting software is compatible with PixLite® controllers?",{"category":1892,"links":4,"shortAnswer":1894,"shortAnswerUs":4,"title":1895},{"_type":1659,"slug":1893,"title":882},{"_type":187,"current":102},"PixLite® Mk3 controllers support over 90 of the most common pixel protocols, and we are constantly adding to this number. You can obtain the latest information on the pixel protocols supported in our Pixel Protocol Glossary section.","What pixel protocols do PixLite® controllers support?",{"category":1897,"links":4,"shortAnswer":1899,"shortAnswerUs":4,"title":1900},{"_type":1659,"slug":1898,"title":882},{"_type":187,"current":102},"PixLite® Mk3 devices are rated for indoor use only. If used outside they should be fully sealed within a suitable weatherproof housing, and we would also recommend Conformal Coating for added protection. Use of PixLite® products in a non-standard operating environment may affect the warranty terms. You can find out more on Conformal Coating in the \"News\" section of our site.","Are PixLite® controllers suitable for outdoor use?",{"category":1902,"links":4,"shortAnswer":1904,"shortAnswerUs":4,"title":1905},{"_type":1659,"slug":1903,"title":882},{"_type":187,"current":102},"When designing your pixel lighting system, there is a need for careful consideration of power. One of the most important decisions that needs to be made is whether to inject power into your pixel lights directly from an external power supply, or to power them through the pixel controller itself.  Refer to our in-depth guide in our \"Resources\" section","How do I inject power to my LED pixels?",{"category":1907,"links":4,"shortAnswer":1909,"shortAnswerUs":4,"title":1910},{"_type":1659,"slug":1908,"title":882},{"_type":187,"current":102},"With both the PixLite® Mk3 A-Series and PixLite® Mk3 T series Dual-Gigabit Ethernet ports, you can daisy-chain devices together, connecting one network port to the next. With almost zero latency from device to device, the number of devices you can daisy-chain is practically limitless. ","How many PixLite® Mk3 products can I daisy-chain together?",{"category":1912,"links":4,"shortAnswer":1914,"shortAnswerUs":4,"title":1915},{"_type":1659,"slug":1913,"title":882},{"_type":187,"current":102},"The connection between a PixLite and PC\u002Fconsole\u002Fnetwork switch is an Ethernet connection, using standard network cable. As such, the maximum length on this cable should follow the standard of the Ethernet communication protocol, which is 100 meters.","How far can I run a cable between my PixLite® controller and PC or console?",{"category":1917,"links":4,"shortAnswer":1919,"shortAnswerUs":4,"title":1920},{"_type":1659,"slug":1918,"title":882},{"_type":187,"current":102},"SHOWTime™ is included at no extra charge on all Professional PixLite® Mk3 pixel controllers","Is SHOWTime™ included with all Advatek PixLite® products?",{"category":1922,"links":4,"shortAnswer":1924,"shortAnswerUs":4,"title":1925},{"_type":1659,"slug":1923,"title":882},{"_type":187,"current":102},"The latest version of SHOWTime™ for PixLite® Mk3 devices is contained within the most recent version of PixLite® Mk3 Firmware, which can be downloaded for free from the \"Resources\" section of our website.","How do I get the latest version of SHOWTime™?",{"category":1927,"links":4,"shortAnswer":1929,"shortAnswerUs":4,"title":1930},{"_type":1659,"slug":1928,"title":882},{"_type":187,"current":102},"Detailed information and instructions on how to configure and operate SHOWTime™ are contained within the PixLite® Mk3 Management Guide. Which can be found in the \"Resources\" section of our website.","Where can I find instructions on how to use SHOWTime™?",{"faqs":1932,"shortAnswer":4,"title":1937},[1933],{"category":1934,"links":4,"shortAnswer":1938,"shortAnswerUs":4,"title":1939},{"_type":1659,"slug":1935,"title":1937},{"_type":187,"current":1936},"support-and-troubleshooting","Support and Troubleshooting","Conformal Coating is now available as an option on all PixLite® pixel controllers, and is used for harsh environments. Benefits include Greater Protection Against Corrosion, Increased Reliability and Product Life, and Enhanced Electrical Insulation. More information can be found in our \"Resources\" section.","What are the benefits of choosing conformal coating for my project?",{"faqs":1941,"shortAnswer":4,"title":1942},[],"General Knowledge",{"faqs":1944,"shortAnswer":4,"title":858},[1945,1950,1954,1958,1962,1966,1970],{"category":1946,"links":4,"shortAnswer":1948,"shortAnswerUs":4,"title":1949},{"_type":1659,"slug":1947,"title":858},{"_type":187,"current":857},"You can purchase these items directly from us online in the \"Shop – Accessories\" section of our website","Where can I purchase replacement output connectors for PixLite® products?",{"category":1951,"links":4,"shortAnswer":1948,"shortAnswerUs":4,"title":1953},{"_type":1659,"slug":1952,"title":858},{"_type":187,"current":857},"Where can I purchase compatible LED pixel strips?",{"category":1955,"links":4,"shortAnswer":1948,"shortAnswerUs":4,"title":1957},{"_type":1659,"slug":1956,"title":858},{"_type":187,"current":857},"Where can I purchase mounting kits for PixLite® products?",{"category":1959,"links":4,"shortAnswer":1948,"shortAnswerUs":4,"title":1961},{"_type":1659,"slug":1960,"title":858},{"_type":187,"current":857},"Where can I purchase power supplies for PixLite® products?",{"category":1963,"links":4,"shortAnswer":1948,"shortAnswerUs":4,"title":1965},{"_type":1659,"slug":1964,"title":858},{"_type":187,"current":857},"Where can I purchase connectors, extension cables and pigtails?",{"category":1967,"links":4,"shortAnswer":1948,"shortAnswerUs":4,"title":1969},{"_type":1659,"slug":1968,"title":858},{"_type":187,"current":857},"Where can I purchase compatible ‘bullet style’ pixel strings?",{"category":1971,"links":4,"shortAnswer":1973,"shortAnswerUs":4,"title":1974},{"_type":1659,"slug":1972,"title":858},{"_type":187,"current":857},"For miscellaneous items such as replacement output connectors, or fuses for Advatek products, the easiest and most cost-effective approach is for you to purchase these online directly from component suppliers such as Digikey.","Where can I purchase replacement fuses for my PixLite® products?",1782639161047]